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Air Conditioning Repair

Choosing the right Sacramento air conditioning repair company will give you comfort and peace of mind.

Choosing the Right AC Repair Company

We know it’s never convenient to have your AC breakdown. By choosing Fox Family Heating and Air Conditioning for your repair, you are guaranteed fast, honest and friendly service.  We’ll get out to your home to diagnose the problem as soon as we possibly can. We are careful and protective of your home by putting on shoe covers and cleaning up after ourselves.  Our technicians will always greet you with a smile and clearly communicate what the problem is to you. Before we begin the repair you will be presented with an honest, fair estimate to perform the work.

Air Conditioner Is Not Blowing Cold Air

Types of Air Conditioners We Repair

We can work on just about anything. No matter what make or model AC you have in your home we have probably worked on it.   Our staff specializes in residential HVAC repair on the following brands:

Trane, Ruud, Rheem, American Standard, Coleman, Amana, York, Carrier, Bryant, Lennox, and Goodman.

Questions & Answers

Answers to Common Questions From Our Customers

If there’s no air coming out of the registers in your rooms, there may be a problem with the part of the indoor unit or air handler.  If the outdoor unit isn’t running or the fan isn’t spinning, there’s likely something going on with a component on the outdoor AC.

If the system once cooled your home but doesn’t now, a part may have failed or refrigerant could be leaking.  You could just have a dirty air filter, too.  If you check your filter and it’s brown or grey, it’s time to change it!

This can happen when you have a clogged filter or a dirty evaporator coil. Another reason could be that your HVAC system is having refrigerant line issues.

It depends on the type of repair. A broken AC can cost anywhere from $100 – $2,000. If the part is easy to replace and inexpensive then it will be on the low end. Other times replacing a motor that may be a special order part can be on the higher end.

About Diagnostics and Tune-Ups

Tune-ups are $75.  They involve an experienced air conditioning technician testing and cleaning the cooling side and the heating side of the system, depending on the time of year.  In the spring and summer, an air conditioning tune-up is performed by spending 45 minutes to an hour and a half with a forty-five-point checklist testing to make sure all the parts meet factory standards.  Factory standards means everyone understands the system is aging in years but are all the components still measuring and performing to acceptable levels.  If they aren’t, repairs will be suggested and can usually be replaced during the same call.

The list includes both the furnace and air conditioning tune-up checks, but we do them at separate times of the year based on the season you would be using your central heating and cooling system.  Some of the items are done at both tune-ups, though.  But here is a thorough explanation of what we are doing on an air conditioning tune-up and a furnace tune-up.

We always start at the thermostat and air filter.  We want to make sure you’re familiar with how to turn on and off your system.  We also want to ensure you know how to set your schedule should you choose to use that feature.  Your filter should be replaced every 60 days or two months.  If it’s not perfectly white, it’s time to change your air filter. That’s pretty much where the customer’s participation ends in the tune-up appointment.  From there we check the ductwork and insulation levels in your attic. Basically, we want to make sure the ductwork isn’t torn and is strapped properly.  Also, your furnace and air conditioner can work so much easier if you have proper insulation levels.  So we can advise you on that.  From there, we move on to the furnace where we check several safety components that preventively turn off the furnace should there be an abnormal occurrence like flame roll-out, no flame, too hot of a flame, ignition failure, and draft failure.  Inside the furnace, we look at all the accessible components like the inducer motor, blower fan motor, capacitors, condensate drainage, visible refrigerant leaks, and that the secondary drain pan is free of insulation and other debris.

On the furnace tune-up, we check and clean several items:

  • Thermostat
  • Air filter
  • Ductwork
  • Insulation levels
  • Furnace safeties
  • Gas valve
  • Gas flex and safety shut-off
  • Gas sediment meets current building code
  • Pressure switches
  • Flue exhaust system
  • Inducer motor
  • Blower fan motor
  • Capacitors
  • Condensate drainage system
  • Secondary drain pan cleanliness
  • High voltage and low voltage electrical system
  • Visible refrigerant leaks
  • Metering device is mounted properly

On the air conditioner side, we inspect several items.  We start at the high voltage service disconnect and make sure it meets building and electrical code standards.  We tighten the lugs and make sure the fuses meet the max fuse suggested by the manufacturer on the data plate.  We also make sure the wire size to the outdoor unit is proper as well.  The breaker in the service panel and the wire leading from there is another part of the system we ensure is appropriate.  We make sure the two motors at the air conditioner are running at manufacturer specs by checking their amperage draws and the high voltage running to them.  The capacitors are tested for proper levels.  The contactor is inspected for charring and pitting.  We wash the outdoor condenser coil, make sure its level, and get as many of the leaves out of the bottom as we can. 

On the air conditioning tune-up, we check and clean several items:

  • Thermostat
  • Air Filter
  • Ductwork
  • Insulation levels
  • Condensate drainage system
  • Secondary drain pan cleanliness
  • Blower fan
  • Capacitors
  • High voltage electrical disconnect installed and mounted securely
  • Fuse sizes in the disconnect
  • Breaker size
  • Wire size and condition
  • Accessibility to the air conditioner
  • High and low voltage inside the service panel
  • Amperage of the condenser fan motor and compressor
  • Fan blade condition
  • Contactor condition
  • Clean the condenser coil
  • Level the air conditioner

Testing and cleaning your system twice a year will help your system last years longer than a system that doesn’t receive bi-annual maintenance.  Find a reputable company with primarily good reviews online.  Those with several one-star reviews may be interested in either selling you parts you don’t need, or do not perform a thorough inspection like the ones listed above.

Our diagnostic fee, which is $75, doesn’t go towards the cost of the repair.  One point we try to make here is that even though other companies say they will include it in the cost of the repair, they are very likely just hiding that diagnostic fee into that cost.  Customers will see their repair pricing is higher than ours and then realize they’re going to be charged the diagnostic fee regardless of whether a repair is made or not.

We have over 1000 maintenance club members who never even have to pay a diagnostic fee, and they receive 15% off the cost of their repairs.  Our maintenance club members are folks who have used us as first-time customers and liked us enough to allow us to come out twice a year and perform the necessary preventive maintenance on their system, so we can try to make their system last longer, run more efficiently, and be safer for their families. It’s an annual or monthly payment that prepays for the tune-ups, allows them never to have to pay a diagnostic fee and receive priority service over non-club members during those busy times of the year.

Your technician will ask you a few questions about your system and go straight to the problem so you can begin cooling as soon as possible.  If you can help us out by telling us everything you’re unhappy about your system, the service tech can address them one by one.  The diagnostic service call is one where we are primarily focused on fixing the part that is broken or not performing correctly.  If you are looking for a thorough combover of the entire air conditioning or heating system, perhaps you could have us come out for a separate call known as a tune-up. 

When the service season comes around, I’m sure you understand that we need to get the repair made for your family and move on to the next one that may be suffering from no heating or cooling as well.

You’d request a tune-up when your system seems to be running just fine.  But you know getting preventive maintenance will make your system run cleaner and last longer.

You’d ask for a diagnostic appointment if your system isn’t running quite the way you think it should be.  For example, the Friday before you went camping for the weekend, the AC was working just fine, but now the air coming out doesn’t seem to be as cold.  Some people just call this a service call.

You can get a more detailed description here:   Do I Need an AC Tune-Up or a Diagnostic Service Call? 

Our diagnostic fee, which is $75, doesn’t go towards the cost of the repair.  One point we try to make here is that even though other companies say they will include it in the cost of the repair, they are very likely just hiding that diagnostic fee into it.  Customers will see their repair pricing is higher than ours and then realize they’re going to be charged the diagnostic fee regardless of whether a repair is made or not.

We have over 1000 maintenance club members who never even have to pay a diagnostic fee, and they receive 15% off the cost of their repairs.  Our maintenance club members are folks who have used us as first-time customers and liked us enough to allow us to come out twice a year and perform the necessary preventive maintenance on their system, so we can try to make their system last longer, run more efficiently, and be safer for their families. It’s an annual or monthly payment that prepays for the tune-ups, allows them never to have to pay a diagnostic fee and receive priority service over non-club members during those busy times of the year.