Location

3345 Sunrise Blvd., Suite 5
Rancho Cordova, CA 95742
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Our Hours

7:00 a.m. – 5:00 p.m.
Closed Sunday

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    About Estimates

    So you just had an air conditioning company in the Rancho Cordova area come out and tell you a part needs to be replaced.  But for one reason or another, you may not be satisfied with how much they charge for a repair part. In this case, some people will start calling around to other HVAC companies in the Rancho Cordova or Sacramento area, asking them for the price of the repair part they were told was needed.  Some of these people are looking for the lowest price and will go with that company when they eventually find them.  Some other people may be looking at warranties and how long that company will cover the replacement part.  Believe it or not, other companies may just be calling around to get pricing on those parts too so they can adjust their pricing based on others in town.

    Some reasons companies may not give a free quote on the phone for your AC repair:

    • They may not want to deal with customers who are calling around trying to get the cheapest price on a repair.
    • Other competitors sometimes call around to gain pricing information for their own pricing system.
    • Telling callers over the phone doesn’t really show off the AC company as a whole, including warranties that may come with the part.

    I wouldn’t be surprised, though, to find most air conditioning repair companies in the Greater Sacramento area won’t be super helpful when it comes to this.  Follow me, imagine if you owned a business, but everyone in town wanted you to be the cheapest in town.  How would you, as the business owner, be able to pay your staff, pay the bills, grow your business so your technicians can be there next year when you need them again, possibly?

    I have always found when I go behind another company that has low prices, they are using the cheapest parts too.  Not all components are the same in the air conditioning industry.  By a long shot!  There are a handful of HVAC supply houses around Sacramento that sell your replacement part.  Not all of these distributors are carrying quality replacement air conditioning parts.  I’ve honestly seen parts go out in the first year they were installed to replace a part on systems. 

    Some companies will put a one-year warranty on repair parts, meaning if the part breaks in the first year, that company will come back out and replace it for free.  Fox Family Heating and Air has a lifetime warranty on almost every part that can be replaced on your system.  We won’t be the lowest price in town, but our parts will be the best quality in Sacramento based on our experience with them and how they compare to other repair parts around the country.

    Can you just call around and get a free estimate on a repair part?  Yes, you can, but at the same time, you may not get the answer you are looking for because some companies may not want to just throw those numbers out to everyone.  Other competitors in the area may be calling around asking for these prices too so they can adjust their prices up or down.  It sounds a little shady, but it happens.  There are over 700 HVAC contractors in the Sacramento area.  Some will do anything to get business coming their way.

    If you’re looking for a free estimate or a free quote on a new central air conditioning system in Sacramento, the answer is yes.  The way to go about it is to call around to the companies you think have the best reputation or that you want to deal with and ask them if they give free estimates.  Most companies are going to be more than happy to come out and assess your current system, measure your house, inspect the insulation levels, the windows, and see if there are any problem areas you’d like to have addressed.

    Here’s what to do if you’re looking for a free estimate for a new central heating and air conditioning system in Sacramento:

    • Do your research first and find a few companies you’d like to work with.
    • Call or go online to their website and set an appointment for a free estimate or quote for a new system.
    • Let them come out to your home and expect to see them assess your current system.
    • Let them inspect your insulation levels and windows for infiltration.
    • Tell them about any problem areas in your home that may be too hot or too cold.
    • Get three quotes, but don’t always go for the cheapest. Go with who you feel best about.

    In the Sacramento area, there are over 700 HVAC contractors.  Some of them try to be the cheapest, while others are always the highest price around town.  Most people usually go with the company in the middle that provides the most value.  Cheap is not always going to be quality work.  Quality work isn’t always going to be fast work.  Fast and cheap are almost always not a good combination. 

    Good luck in your efforts to change out your central air conditioning system.  If you’d like to schedule an appointment for a free estimate from Fox Family Heating & Air, click here.

    Sacramento air conditioning companies may come out and diagnose your system and tell you something you’re not feeling sure of or convinced that they are being completely honest.  This may prompt you to start looking around to see what another HVAC company in Sacramento would say about your repair.  It would be nice to get another opinion about your broken air conditioner, but you don’t want to pay another company to come out and possibly tell you what you’ve already heard.

    You can get a Free Second Opinion from another HVAC repair company like Fox Family Heating and Air.  You shouldn’t have to pay the diagnostic fee twice.

    If I have a unit outside and one in my attic/closet, is that considered two systems?

    You’re on the right track with your question.  HVAC professionals think of this type of setup as a split system, which sounds like two systems.  However, each split heating and cooling system has four components that make up the complete system.

    • Furnace
    • Evaporator coil
    • Condenser coil (outdoor unit)
    • Copper lineset that runs between the two coils.

    During the heating season, the two coils sit idle, since they’re only used for cooling.  The gas furnace heats up inside its firebox while the blower fan, also inside of the furnace, pushes that heat through the ducting system and on to the rooms of our house.

    During the cooling season, all three parts work in tandem.  The outdoor condenser becomes the hot coil (heat being removed from your house) while the indoor evaporator becomes the cold coil.  This is done with the help of the refrigerant that flows inside the copper lineset connecting the two coils.

    And while the furnace’s blower fan is used to push air through the cold indoor coil to give you the conditioned air you receive in your rooms, the heating part of that furnace just sits idle.

    The most common type of central air conditioning system is the split system.  That split system doesn’t mean you have two systems, though.  The split system is comprised of four parts:  The furnace, the indoor evaporator coil, the outdoor condenser coil, and the copper lineset that runs in between. 

    You’re on the right track with your question.  HVAC professionals think of this type of setup as a split system, which sounds like two systems.  However, each split heating and cooling system has four components that make up the complete system.

    • Furnace
    • Evaporator coil
    • Condenser coil (outdoor unit)
    • Copper lineset that runs between the two coils.

    During the heating season, the two coils sit idle, since they’re only used for cooling.  The gas furnace heats up inside its firebox while the blower fan, also inside of the furnace, pushes that heat through the ducting system and on to the rooms of our house.

    During the cooling season, all three parts work in tandem.  The outdoor condenser becomes the hot coil (heat being removed from your house) while the indoor evaporator becomes the cold coil.  This is done with the help of the refrigerant that flows inside the copper lineset connecting the two coils.

    And while the furnace’s blower fan is used to push air through the cold indoor coil to give you the conditioned air you receive in your rooms, the heating part of that furnace just sits idle.

    The most common type of central air conditioning system is the split system.  That split system doesn’t mean you have two systems, though.  The split system is comprised of four parts:  The furnace, the indoor evaporator coil, the outdoor condenser coil, and the copper lineset that runs in between. 

    About Your Appointment

    It can be frustrating to find your air conditioning system not working in the middle of summer.  Some people have to take time off work to be home for the repairman to service the equipment.  Not only is it frustrating to have a repair that’s needed, but when the repair company says they will be there between 10 am and 2 pm, that can mean a long day away from work.

    I know of a couple of companies in the Sacramento area that have six-hour windows for arrival! That’s staggering.  Having to take the entire day off work to get your HVAC system diagnosed seems unreasonable, especially if they have to come back with a repair part on another day. 

    Fox Family has two-hour windows for the arrival of the technician to an appointment.  But some of our customers still want to know if they can get a smaller window for their appointment.  If the appointment is the first one of the day, it’s very likely to see your technician right at the start of the two-hour window.  The rest of that technician’s day can either go ahead of schedule or behind schedule based on the repairs and conversations they are having with customers throughout the day.

    So if you are looking for an exact time as to when you technician will be at your home to fix your central heating and air conditioning system, I would try to set that appointment as the first one of the day.  It’s much more predictable to assume the technician will be on time for their first appointment.

    It can be frustrating having to take time off work to wait for a repair technician to get to your home and fix the central A/C.  Some people question why they even need to be home since the air conditioner is outside on the side of the house. Here are a few reasons why you need to be home during your AC repair visit:

    • The thermostat that turns on the AC is inside your home.
    • The air filter which allows air into your ducting system is either under your home or in the attic
    • The evaporator coil which is the other half of your AC is inside the home
    • The furnace which has a blower fan to push the air through your ducting system is inside the house.

    Because of these four reasons, you can see why you would need to be home for your service call.  Even if the only repair that needs to be made is on the outdoor unit, a technician would still need to be able to turn the system on and off from inside the home.  They would also need access to the air duct system to make sure the air is flowing correctly, and be able to inspect the indoor coil and furnace blower if necessary too.

    While some companies do offer emergency services and appointments throughout the week and on Saturdays, very few will provide those same services on Sundays. If you can find the companies that provide that emergency service on Sundays, you may have to pay a premium to get them to your door.

    It can be worth it to pay a premium service charge of a few hundred dollars just to get a company to come out that day. It’s very frustrating and uncomfortable for younger and older people to endure those hot and cold days without a working system.

    Because of the small size of our family-owned business, we are not able to provide after-hours emergency service for customers like some other companies. We are open six days a week, including Saturdays from 7 am to 7 pm.

    Absolutely!  Greg and Melissa are working on the company pretty much seven days a week.  So they’re always around.  While getting to everyone’s phone call is important to the owners, sometimes they can’t get to the phone at that moment because of other obligations. 

    Everyone has to structure their workdays to be as efficient as possible. It’s important for Fox Family to get back to you.  The very nature of Fox Family Heating & Air is to be a family run business that cares for families like yours in the Sacramento area.  If you can leave a message with the office, our staff will forward the message on to Greg and Melissa.  When they get to the point in their day when they can return your call or email, you can believe they will.

    my a/c has a refrigerant leak

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