We’re the HVAC service company determined to prove there is still a “Fast, Honest and Friendly” HVAC company in the Sacramento Valley.
Serving Rocklin, Davis, Placer County, Auburn, Folsom, Elk Grove, Sacramento County and Citrus Heights
What Our Customers Say
Sylvia Baldwin
16:42 01 Aug 22
Loved Ryan! He come out to give us an estimate on replacing our heating and air. He went up to our attic on found a vent that was totally apart. He said let me fix that for you first instead of selling you a new system. Thank you Fox Family!!!
Marilyn Barcellos
04:16 29 Jul 22
Fox Family Heating and Air Conditioning Came out to our house to Fix one of our Heat Pumps.....It was a simple fix, reasonable price, Very personable service man, extremely nice and informative, no high pressure to buy "new" units, even though ours were quite old. We would call them back for servicing anytime, and recommend them to anyone having Heating or Air Conditioning problems!
David Mandel
20:32 25 Jul 22
After finding and watching some of Greg's excellent videos and maxing my own troubleshooting abilities, I was thrilled to see that the company is local. Chris was able to come out two days after I called about our AC issue. He was happy to let me watch and ask questions as he measured and found the refrigerant level low -- likely a slow leak. He then went over all options and we decided to fill it up. It ended up taking -- and costing -- less than he first estimated. Super professional and friendly manner.
Gary Wolfe
03:15 13 Jul 22
Fox and Family Heating and Air installed our new heat pump split system in one day per the estimate and agreement, including removal of the old system. They repaired a collapsed duct in the attic. They sealed vent registers to ensure compliance with updated codes and installed a new digital thermostat. All work was completed as itemized in our written agreement. The crew arrived on time, were professional and courteous and efficient with their time. Colin, the crew lead took time to answer questions and pointed out key info after the work was completed. Based on this experience we were impressed with the professional job.GW
Sandie L.
15:24 08 Jul 22
Because they advertise on the radio station I listen to, I called Fox Family when my elderly mom's thermostat went out. They were so good with my mom....
Chris C.
19:37 07 Jul 22
This company is great. We have used them to fix three or issues with the really old air conditioner in our house over the last five years or so. Every...
Allen A. Alexander
19:52 01 Jul 22
Fast scheduling, fast response, competitive pricing, and personable techs.Edit: 10/21/19 - Still the same excellent service one would hope for. Had Erik out for my seasonal maintenance this last weekend. Explained all that he reviewed and offered up some recommended improvements to consider for the future.Edit: 6/3/2021 - Still amazing service. Thanks again Erik.Edit: 7/1/2022 - My 20 year old compressor finally decided to kick the bucket. We’ve been planning for this day. Anyway, Fox Family provided competitive pricing for a number of different options. We went with the 17 Seer, 3-ton, dual stage. Installation of the new system was complete without issues. Keith and his team arrived on time and began work promptly. It’s been almost a month and everything is working great. Much more energy efficient (and quieter lol). They also made the permit process simple and easy to follow. No issues with the permit/inspection office. Definitely consider Fox Family for your heating/ac needs. 👍🏽
Dean C.
11:41 27 Jun 22
Had a heating issue contacted Fox they sent out a repairman same day. Diagnosed the problem fixed it and off he went.Price was reasonable work completed...
Sheila Gonzalez
22:47 21 Jun 22
I had the best experience with Fox Family Heating and Air from scheduling an appointment to the actual service call. During a record breaking heat week, Fox Family gave me a next day appointment. The HVAC specialist, Colin Smith, was top notch! He was early, professional, friendly and knowledgeable. He quickly diagnosed the issue with my AC unit and fixed it. He explained the estimated cost before performing the fix and went and above and beyond to check all my vents to make sure they were properly adjusted to maximize air flow. He also inspected my AC unit outside. I appreciated his honesty and patience explaining every step in simple terms to me. Based on such a positive experience, I would not hesitate recommending Colin Smith and Fox Family Heating and Air to all my family, friends and acquaintances. They are simply the best!
Jennifer Cockerell
21:07 21 Jun 22
I am so grateful to Keith W. for coming out to give me a second opinion on some work that had been recommended by another company. He made no promises but likely ruled out one issue and easily fixed another—for free. Time will tell but he has potentially saved me thousands and thousands of dollars. I appreciate his honesty so much.
ann s.
22:15 20 Jun 22
This is a great company. They don't rip customers off like the larger company. They actually do a good job
Samuel Hensley
21:27 20 Jun 22
Wonderful company and experience. Fox Fam came to check out AC for a tune up and the dude checked out the furnace just to be sure it was clear of any issues or debris. Great Service!!
Ashley W.
13:12 16 Jun 22
It's a busy season for air conditioning right now and I wouldn't use anyone other than Fox Family. Appointments are weeks out but Jasmine was able to not...
Chris Jaworski
20:13 13 Jun 22
Excellent service! Knowledgeable technicians! Sasha is great to work with and goes the extra mile to get things coordinated. She is always pleasant and follows through in a timely manner. Awesome company!
John S.
12:56 12 Jun 22
Excellent service, advice, and professionilsm. I am part of FOX 's annual maintenance program and I cannot say enough good things about the company and...
Bingo Hachiko
23:57 10 Jun 22
My AC suddenly stopped working on June 7 evening. I email Fox AC and got response from representative (nice lady) on June 8 early in the morning. The technician, Colin came in the same day fixed my AC and did the tune up as well. Fox AC is my service provider since I bought my house in 2016. All the technician are very kind, friendly and knowledgeable. Great company with excellent service. Love it!
Tippy Tippy
23:52 10 Jun 22
My AC suddenly stopped working on June 7 evening. I email Fox AC and got response from representative (nice lady) on June 8 early in the morning. The technician, Colin came in the same day fixed my AC and did the tune up as well. Fox AC is my service provider since I bought my house in 2016. All the technician are very kind, friendly and knowledgeable. Great company with excellent service. Love it!
Bill
20:40 06 Jun 22
Service rep was extremely effective and professional. Explained what was needed and when making the repair fully covered what work he was performing as well as the importance of future routine checks and maintenance. We ended up purchasing a service contract--no high pressure sales, just fair and informative information.We are very pleased with the Fox Family work that was performed and will most certainly contact them again as needed. I certainly recommend them to anyone needing HVAC service.
Credible C.
12:20 06 Jun 22
I've been using Fox Family for several years now and I have always found their staff to be helpful, honest and on time when making a call. Strong...
Padraic Bourke
21:39 03 Jun 22
Great Company, Professional and helpful staff, great product and service provided. I highly recommend!!
Marlene Rubinstein Frankel
16:05 01 Jun 22
Diagnosed why our air conditioner didn’t work. Installed new thermostat. Let us know how much life was left. Fast, efficient and clear explanation.
Shannon Marie
19:24 27 May 22
Excellent service, we were able to get a technician out quickly who diagnosed the problem immediately and had our air conditioning up and running in a short period of time.
So many thanks to our technician Colin and the representative Jassmine that assisted us by phone.
So many thanks to our technician Colin and the representative Jassmine that assisted us by phone.
Justin H.
21:34 23 May 22
Great team and professional / friendly staff. Colin was great to work with and carefully listened to our needs and was able to diagnose and determine the cause of our issue quickly upon further inspection.Highly recommend the team at Fox Family for their professionalism, timeliness, and value for service. I will definitely use them again in the future.
Bill
21:10 23 May 22
Service rep was extremely effective and professional. Explained what was needed and when making the repair fully covered what work he was performing as well as the importance of future routine checks and maintenance. We ended up purchasing a service contract--no high pressure sales, just fair and informative information.We are very pleased with the Fox Family work that was performed and will most certainly contact them again as needed. I certainly recommend them to anyone needing HVAC service.
Brian D.
18:44 18 May 22
I would use them again in a heartbeat. Great customer service, fast, and reasonably priced.
Abram S.
13:08 17 May 22
Fox Family was super helpful when I first called them last year, diagnosed them problem quickly and had it fixed that day. The pricing is good for their...
Dave
00:57 17 May 22
Fox Family Heating and Air did an amazing job relocating/installing my compressor unit. Prompt service and communication, outstanding workmanship, reasonably priced, and very professional. I would highly recommend this company and will continue to use them for future servicing.
David Kimberly
00:43 17 May 22
Great service, very professional, outstanding timeliness and communication - Highly Recommend!
R K
19:16 16 May 22
I had my heat pump system installed a few years ago by Fox Family Heating and Air. I had the 2 free years of maintenance and decided to continue the twice yearly visits. Well worth it for peace of mind. Everyone associated with the process from the appointment through the service are the best and nicest folks. Highly recommend!
David Friedman
22:32 09 May 22
Fox Family is consistently professional. When we need repairs, they make appointments, show up on time, tell me what is needed & why, explain my options and support getting things working again. I use them for my home & rental properties and have since they opened. Recommended without reservations
Jody West
21:47 09 May 22
Fox family heating and air conditioning service has been out to my home three times. The first time was in response to my unit having a problem, and the second and third time was my seasonal preventative maintenance program that I signed up for. Each time I found them to be prompt, professional, and willing to explain what they were doing and why. I give them my highest recommendation!
Steffen Franz
19:07 09 May 22
our second year with Fox as our service provider for our HVAC system. Their staff is helpful and knowledgeable are affordable prices.They even came back and made a repair at no costs after an earlier oversight on their part.Really enjoying their bi-annual service checks and their reminders to come by. I would forget about those on a regular basis if it weren't for them 🙂
holly k
01:53 27 Apr 22
In 2013, another company installed a new HVAC unit. By the time they were done with the install, I had lost all confidence that they knew what they were doing. But it worked and the house didn’t blow up. I wasn’t surprised when they went out of business. Fast forward a few years and the thermostat started having issues. Colin spent the entire afternoon unwinding the Rube Goldberg mess created by the original installers. The unit is working once again and I have complete confidence that the work done today fixed the problem I originally called about and will help to preempt future problems. Thank you Colin and Fox Family. I would absolutely recommend Fox Family Heating and Air.
Holly K.
17:01 26 Apr 22
In 2013, another company installed a new HVAC unit. By the time they were done with the install, I had lost all confidence that they knew what they were...
Lance Bach
17:29 20 Apr 22
Absolutely the best experience. Highly recommend Fox Family for any and all HVAC services. Chris was especially fantastic with out ac maintenance. You don’t often get this high level of expertise……. Very pleased
Colleen Maxwell
13:10 20 Apr 22
Fox Family came out recently after 1 year of installation. They serviced my air and explained the importance of maintenance. Kevin is always pleasant and friendly. I like that they send the same person out that installed it. He knows what he did and even timbered important questions about what I originally wanted. He even stayed longer to help me set up my home access and show me the schedule settings. What an amazing team. I’m so happy I chose Fox Family!!!
Deanna Rutkowski
23:13 13 Apr 22
Excellent service from professionals!
Wendy Keach
21:18 13 Apr 22
I called Fox Family as soon as we moved into our house in 2017 to have the HVAC systems completely evaluated and have been on their biannual preventative maintenance plan ever since. Being in Facility Management for 16 years taught me that the best defense in regards to HVAC systems is preventative maintenance. The majority of issues will be caught during regular preventative maintenance & save you from equipment failures during extreme temperatures. Fox has an excellent plan, and experienced & always professional technicians. Highly recommend!!
Dan Watt (neoBigD)
17:45 02 Apr 22
Our first call was for the air conditioner going out, which they were able to see us the same day luckily. The other big name place in the area had a 3-day wait. They were quick to diagnose the problem and had the part available, though I'm dinging one star for the over-priced part versus what I could have got it for online. Our second call was for our heater going out, which they thoroughly diagnosed and alleviated all my fears that no problem could be found in the unit, and was working okay. Their techs are knowledgeable, friendly, answered all my questions, even helping me understand how the unit works being that I'm fairly technical person myself. I've recommended them to my neighbors during their HVAC issues and they had similar good experiences.
Myca Castelvecchi
22:29 31 Mar 22
Just got a new HVAC system installed in my home. My old system bit the dust and I reached out to Fox Family HVAC to come out and estimate a new one. Every step from the estimate, the financing, the contract, to the installation was stellar! Sasha, from their office team, made the financing process easy and painless. All of the techs were personable, knowledgeable, and super professional. Greg Fox even came the morning of to make sure I felt comfortable enough to reach out to him if there was an issue. I was very impressed.I highly recommend Fox Family and would chose their services again in a heartbeat!
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WhatsApp: +1(302) 219-6094
Email: [email protected]
Curt Haven
21:10 28 Feb 22
Fox family did an incredible job with the replacement of our home HVAC system. During the whole process they were attentive, professional and had great prices and ideas. I would strongly recommend them.
Laura Nevis
04:28 25 Feb 22
This company is so fantastic! My husband and I have been very pleased with their regular maintenance of our HVAC system, their prompt (same day!) repair of our HVAC system when it recently had an issue, and their technicians who are all nice, friendly, professional, punctual, good at communicating when they are on their way, and good at what they do. They have also helped us install our Google Nest when we fried the first one we tried to install on our own. Excellent service!!
Tamara Davi
01:32 27 Jan 22
I highly recommend Fox heating and air. They installed a new HVAC Heat pump system. The whole process was very professional from the inspection and bid to the installation itself.
All communications, either by phone or Email were prompt and business like.
They performed all of their work to a high degree. They took the extra time to do it perfectly and finished in one day. I will defiantly recommend to family and friends.
All communications, either by phone or Email were prompt and business like.
They performed all of their work to a high degree. They took the extra time to do it perfectly and finished in one day. I will defiantly recommend to family and friends.
Gayle Wilson
00:30 25 Jan 22
They do a great and compleat job and are so conscious of keeping the area clean. Thank you so much.
Laura Thomas
01:35 14 Jan 22
When Ryan and I talked about my purchasing a new HVAC system, he said “We are ALL about reputation. We never do anything that might jeopardize that”. Fox Family Heating & Air lived up to that statement. In addition to the things one always hopes for: punctuality, professionalism, knowledge, and a good product, these guys paid attention to the small details: foot coverings when they entered my house, brought me space heaters for the week I had to wait for installation, offered to come and install duct work for a fan if I needed, and left everything cleaner than they found it. Plus they all were all SO nice! I would highly recommend them!
Toni S.
14:11 29 Dec 21
I called Monday afternoon & was able to schedule an appointment for Wednesday. They actually had availability for Tuesday (next day) as well.Chris, the...
Gary Dediego
21:58 23 Dec 21
Fox responded in less than 6 business hours after calling late in the afternoon the day before service. An email and text showed up after the call with the technicians name and when he was expected to service our not working heater. Collin called and said he would be able to come earlier that the time he was expected. Collin was very professional and courteous, and explained what he was working on after what he found to be the issue with our heater. The price quoted is what the price was, and the price was a fair price for the work performed. I will highly recommend Fox to family and friends. This was a 5 out of 5 star service for quality work performed.
Barbara Barnes
21:29 17 Dec 21
I am very pleased with the quality of service I received from Fox Family. Mark arrived right on time and he explained everything that he found. I had another company in last week to service the heater, big mistake, and all they wanted to do is sell me another unit. Long story short, they turned my heater off by removing the fuse. Mark replaced the missing fuse and got it back running and said to call if I had any problems. Now I call that 5 ⭐️ service. I will never use another company again.
Bob Plevney
21:18 06 Dec 21
They call when they are on their way and show up on time - they are professional and up-front on what you may need done...
Ryan was the best, he serviced our AC in the summer and came back in the fall to service our heater... I highly recommend them...
Ryan was the best, he serviced our AC in the summer and came back in the fall to service our heater... I highly recommend them...
Amy OO 2.
09:16 03 Dec 21
Teaching my two adult son's to always get more than one estimate when seeking a contractor..Luckily, my realtor buddy Mike G. Referred me.I called on...
Janice Lane
19:38 23 Nov 21
great service!! Very professional and price was reasonable.
Nuni Yang
01:37 19 Aug 21
I need a second opinion regarding my AC problem. Contact Fox Family HVAC on Monday. Got an appointment on Tuesday. The HVAC technician, Colin, arrive earlier than expected which is great. He completed a diagnostic and found that the condenser fan motor is not working similar to the other HVAC company's diagnostic. But unlike the other HVAC technician, Colin help us understand the problem and address our concerns. He then quoted us for a condenser fan motor replacement and a same day installation for $775. The quote was $75 less than what the other HVAC company was offering us. Plus they still had to order the replacement part. Colin complete both the diagnostic and installation in under 2 hours and our AC was working in no time. I was so empress with Colin and Fox Family HVAC exceptional service that I decided to purchase their maintenance club membership. By doing so, they waived the $75 diagnostic fee and gave me a 15% discount on the repair. The total cost came to $772 which was the almost same cost as the quote they gave us but now we got a year's worth of maintenance. What a great deal plus my AC is working again. Highly recommend😁
Heidi Roxann
20:58 16 Aug 21
Great service, great value, honest, and professional.
Pamela Mass
22:24 13 Aug 21
It was easy to book an appointment on line when our air conditioner when on the blitz. Their tech specialist Keith came out the very next afternoon (on Friday the 13th no less!) to take a look. Keith was friendly, efficient and knowledgeable. He got our air conditioner back up and running just in time for the hot weekend. He will also be back for a tune up for our heating system before winter. What a great experience! We highly recommend Fox Family Hearing and Air!
Joseph O'Connor
19:53 26 Jul 21
Dependable and trust worthy. Their membership program for summer and winter checkups is good and gives confidence regarding your system.
Lauren Pearlstein
12:05 21 Jul 21
It didn’t appear that enough air was blowing from my vents. I really wasn’t sure who to call as far as companies because I didn’t want any dishonesty where they tell me I need this or that just to make money so I called Fox as they had great reviews. My appt was scheduled for 3 o’clock. They called and told me the technician was running ahead of schedule and asked if they could arrive early. I was so pleased because earlier worked better for me. Mark was prompt and so friendly. Turns out he just adjusted the vents a bit and now the air is blowing out better than it was. He only charged me the $75 diagnostic fee which made me happy. I’d definitely use them again if I had any issues.
Jeff Westby
16:12 14 Jul 21
FrienFriendly, courcourteous, very eff.
Joanie Blasofsel Billings
15:31 12 Jul 21
Quick efficient service.
Tech Mark C was communicative, prompt, personable and efficient.
Our system failed on Friday and diagnosed/repaired by Monday. Other companies called were booked weeks out. Not good in Sacramento heatwave and no AC.
Very pleased to have discovered this family company.
Tech Mark C was communicative, prompt, personable and efficient.
Our system failed on Friday and diagnosed/repaired by Monday. Other companies called were booked weeks out. Not good in Sacramento heatwave and no AC.
Very pleased to have discovered this family company.
Suzy Rooney
22:37 07 Jul 21
Friendly and efficient. They got me an appointment quickly, were well within the quoted time and even called to let me know when they were on the way. Fortunately nothing wrong with my unit aside from it being dirty and needing a little tlc there, and no extra charge! Definitely recommend them.
Robert Duffy
23:05 21 Jun 21
SEE MY POST, IT SAYS IT ALL
😃😃😃😃
😃😃😃😃
Terri Howard
22:59 17 Jun 21
at the speed of light and during a heat wave Chris was here the same day and saved me ! Quick as a fox!🦊❤
Jennifer Voight
13:31 08 Jun 21
Fox Family was the absolute best! Friendly, accommodating, explained everything, and our tech was early on install day! Just awesome. Thanks a ton for saving us during the crazy heat!
Buzz Holoubek
22:14 28 May 21
Very happy with dealing with Repair Service Man very easy to talk to him about what he’s repairing and his feedback
TA Fong
02:09 19 May 21
The Fox Family Heating and Air Conditioning technicians (Kyle, Colin, and Ryan) were prompt, and their diagnosis and repair options explained. They were willing to answer all my questions. The repair job went smoothly and was finished without issue. I would highly recommend Fox Family Heating and Air Conditioning.
Maria Riddlespriger
23:35 18 May 21
I had Keith come replace my capacitor 2 weeks ago and Ryan did our maintenance today. Both were very professional, knowledgeable and clean. I’m a lifetime member for sure 😊
Maria
Maria
Anthony R. Rodgers
21:35 14 May 21
I need a Simple repair on my air conditioning unit. Everyone else I called gave me an estimate of between a week to three weeks before they can get out to take a look at it. The Fox family technician arrive the very next day. He finished the work to my satisfaction within 30 minutes. I was very pleased with his work and professionalism.
Howard Parkert
22:31 27 Apr 21
Excellent service, timing and pricing.
Edie Ruisch Cone
23:00 19 Apr 21
We had two other estimates and Fox Family was a much better quote for the actual brand we wanted but did not think we could afford. Joe, Eric, Terry, and Collin were all knowledgable and great to work with. Definitely recommend this company!!
Shalia Watts
21:19 15 Apr 21
Great service!! On time and very thorough!!
Jim Austin
21:36 13 Apr 21
Professional, on time and clearly explain the job they have done. Very pleased to recommend them.
Tracy Taylor
00:27 01 Apr 21
I had Fox come out for a second opinion and they check the issue reported by another HVAC company and found no issue. Saved me $2500 repair bill. Thanks Fox Family.
Karreen Denning
16:09 25 Mar 21
Fox Family Heating and Air is an amazing company. Every single employee of theirs that I have come in contact with is friendly and so kind. I have never had a problem with this company. I am so glad I chose them to install my whole house fan. You will not regret doing business with them.
Andrea Cacho
15:10 16 Mar 21
Very professional and friendly staff. Goes above and beyond their job .
Johnson Jackie Mike
21:45 28 Feb 21
I highly recommend Fox heating and air. They installed a new HVAC system for my home. The whole process was very professional from the inspection and bid from Greg, to the installation it self.
All communications, either by phone or Email were prompt and business like.
They performed all of their work to a high degree. I checked the original installation work that was done when the house was built and Fox’s work. I would rate the difference of going from a grade 2 to a 10 plus. They took the extra time to do it perfectly and still finished in one day.
All communications, either by phone or Email were prompt and business like.
They performed all of their work to a high degree. I checked the original installation work that was done when the house was built and Fox’s work. I would rate the difference of going from a grade 2 to a 10 plus. They took the extra time to do it perfectly and still finished in one day.
Lori Charles
20:31 22 Feb 21
Really friendly priced right
Biaggio D'Anna
23:29 09 Feb 21
Great! The guys are always on time and super courteous. Super painless for me. I would definitely tell a friend.
Jim Crane
20:25 27 Jan 21
Technicians are always courteous and prompt. Very thorough with their preventive maintenance inspections and provide a detailed report of their findings.
Jerry Stierch
01:28 27 Jan 21
They do a great job. Technician is always on time and is very thorough and pleasant when he evaluates our system.
Bert Johnson
00:32 10 Jan 21
Incredibly responsive,friendly and knowledgeable about furnaces! We recommend these guys highly, they are great
Rebecca Mcdaniel
21:48 08 Jan 21
Awesome family own business!
Scott Gelbke
00:17 06 Jan 21
The tech showed up right when they said they would. They were professional and quick.
Ron Prasad
17:09 04 Jan 21
Great Service.
Our Tech Kyle was very professional.
I recommend them to everyone.
Our Tech Kyle was very professional.
I recommend them to everyone.
Mary Marty
23:26 16 Dec 20
Just like they promise they are fast, honest and friendly! We’ve been customers for about 20 years! I wouldn’t call anyone else!! Love you FFHA!👍❣️
Candace Mitchell
23:25 15 Dec 20
Had a new system installed in late spring. Had my first checkup on the system today and in 6 months they will be back for the summer checkup. They follow through on everything they say. All the men have been so professional I would recommend Fox to anyone thinking of a new system.
Helen Rowan
21:45 15 Dec 20
They are reasonable, do a great job & prompt.
Laurenne Davison
17:05 14 Dec 20
Fox Family is wonderful! I have used them for years to service my HVAC equip. They have a service club where they come out and service the AC just before summer and the Heater just before winter to make sure you’re ready for the season. They are friendly and always on time. Their prices are competitive and I can communicate and make appts through text message which really works for me. Overall great company!
Carol Ortbal
19:52 26 Oct 20
The technician that came out was great and so knowledgeable about the Mitsubishi Mini-Split
Kevin McMiller
03:46 09 Oct 20
Excellent service and honest pricing. Technicians are great and friendly
Suz Sneath-Olson
03:23 09 Oct 20
Erik was extremely through with his inspection. He kept
Me informed throughout the process and answered all me questions. The price was right! I felt I got more than my Monies Worth. My technician was hard working and very Polite!! Fox Family Heating and Air Conditioning are now my “go-to” people for all my Real Estate transactions and personal home HVAC needs!
Me informed throughout the process and answered all me questions. The price was right! I felt I got more than my Monies Worth. My technician was hard working and very Polite!! Fox Family Heating and Air Conditioning are now my “go-to” people for all my Real Estate transactions and personal home HVAC needs!
Joe Hudson
22:02 22 Aug 20
They are true professionals all the way. From entering you house to when they leave, they will leave no doubt that you are taken care of.
Mae Cryderman
19:36 20 Jul 20
Highly recommend! Very professional & dependable! Deserve 5 stars!
Peter Chappell
19:33 18 Jul 20
Fox Family Heating and Air are awesome! There service techs are truly professionals! I recommend them to my friends and family every chance I get! Thank you Fox Family!
Lori Bates
04:50 14 Jul 20
During our unbearable heat yesterday, our AC went out. Called Fox this morning and they were able to schedule a service call this afternoon! Kyle was very professional and was able to quickly identify the problem. He even had the part on his truck. Excellent service and repaired in a very short time! My AC is running perfectly! He even offered to change my filter and disposed of my old one. Couldn’t be happier! Highly recommend Fox Family Heating and Air Conditioning, Inc.
Leslie Gallion
21:29 02 Jul 20
Fox Family Heating and Air just installed our new system. They were efficient, friendly and professional, and Collin was very knowledgeable and helped us trouble shoot an area we've been having trouble getting air to. We highly recommend Fox Family Heating and Air.
Ryan Hipskind
18:31 24 Jun 20
Fox Family Heating & Air is exceptional. Their technicians are friendly, professional, and extremely knowledgeable. I highly recommend their services if you are ever in need of Heating and air repair.
Alex Johnson
02:12 23 Jun 20
Andrew provided great service & was very friendly. Thank you!
Jessica Kanel Detwiler
18:05 09 Jun 20
I’ve had Fox Heating and Air for 3-4 years for my yearly maintenance. They always have the nicest technicians. They are honest about your system and do not try to pitch or drum up services you don’t need. I would highly recommend them as your heating and air company.
Hannah Brock
20:23 06 May 20
We had Kyle come out to clean our evaporator coil on our AC unit, and he found some other issues that were preventing it from running. He had the parts and was able to install them on the spot. He was prompt, courteous and friendly, and now we finally have running AC! Thanks Fox Family!
Kristin Johnson Parsons
18:55 02 May 20
Fox Family Heating and Air has been responsive, fair, reasonable and honest. We had issues last summer and after two companies told us we needed to spend almost $20k to replace our entire system, FFH&A fixed it and out the door for $330!!!!!! We had a different issue this year and they came and fixed it that day, no return appointment to wait for parts because they carry the parts on their trucks. Thank you Fox Family!!!!
Mel Scott
20:23 21 Apr 20
I used Fox 8 years ago, had wonderful service, great pricing, and was thrilled with the workmanship and their philosophy. Then I moved to have my heating and a/c service done by a larger company in the area, needed a new furnace, and was disappointed. The heating system works great, and the other company did a good job with the installation but they missed the mark on follow-up, which was very frustrating, spending time on the phone to get serviced. And the other company always pushes for a new sell!!
So I called Greg Fox. Explained I made a mistake by leaving them a couple years ago and not using their services for the replacement heater (Fox’s bid was the best price as well), apologized and had them come out, update our service, installed an allergen/air scrubber, and signed up for ongoing service. In the process, they found a faulty part that they added years ago, and warranted it, replacing it at no cost.
I am so happy bringing them back, fully trust their service, and look forward to seeing them twice a year maintaining our system. This is a company you can trust.
Thanks Colin and Greg, and all of the team!
So I called Greg Fox. Explained I made a mistake by leaving them a couple years ago and not using their services for the replacement heater (Fox’s bid was the best price as well), apologized and had them come out, update our service, installed an allergen/air scrubber, and signed up for ongoing service. In the process, they found a faulty part that they added years ago, and warranted it, replacing it at no cost.
I am so happy bringing them back, fully trust their service, and look forward to seeing them twice a year maintaining our system. This is a company you can trust.
Thanks Colin and Greg, and all of the team!
Kanika Marshall Art
17:17 30 Jan 20
Collin arrived early, was friendly, and listened to my explanation of my problem: a musty, wet newspaper smell coming from the garage which, in the past, had meant my HVAC drains were clogged with the water overflowing the drain pan and flooding my attic sheet rock. He walked around the outside of the house with me looking for the primary and overflow drains to ensure any water dripping came from the primary drain (it did, correctly). He donned blue paper slippers before entering my house, climbed up the ladder he had installed in my cramped closet to enter the attic access. 15 minutes later, he appeared in my kitchen, with lots of pictures of what he saw. He carefully explained each photo, which showed the main and overflow pans were dry, there was no leaking from the HVAC unit. He said he peered as far as he could toward the garage rafters and did not detect any obvious leakage from the HVAC. Thus, he mused any possible leakage problem in the garage was not due to the HVAC system. Because I am a monthly-paying customer, there was no service charge for this visit. I was impressed with the speed with which I could make an appointment, Collin's timeliness, and his professionalism.
David Ryan
19:53 24 Dec 19
I’ve had such a good experience with Fox Family - I had a problem with my heater on Christmas Eve and they had someone out within an hour. Got it fixed in 30 minutes. Friendly but most importantly very trustworthy and honest. I highly recommend Fox Family Heating and Air
Samantha Thomas
19:37 19 Dec 19
Such a wonderful company to work with! Courteous, timely, extremely affordable andGreat communication!
Brenda Lee B
21:03 01 Nov 19
Always very professional and friendly ! I love their tech savvy communication options. Knowledgeable and honest staff . Thanks for great service 🙂
Darrell O'Sullivan
01:01 25 Oct 19
Fox Family Heating and Air Conditioning are fast and reliable. Their techs are well trained and friendly.
Chris Cheshire
00:06 24 Oct 19
Andrew was right on time and got our AC unit back up and running in no time! Highly recommend them for all your HVAC needs!!!
Mark Alexander
19:51 18 Oct 19
we love this company. Keith who gave us the bid was also the guy who installed our new unit. he is also the man who just came out for our inspection. As always Keith was pleasnt, knowledgeable, and just plain a nice guy. No up sell, no pressure, just honest feedback. Fox family is the best AC and heating company around.
Rainer Nawrath
22:00 04 Oct 19
Kyle#1 and #2 came this. They were also on time and did also an excellent job. Very experienced.
Jennifer Pope
02:23 03 Oct 19
Absolutely amazing! Called back immediately, came out the same day. Skilled technicians knew what was happening. Had to thaw our unit overnight; and they had another tech there first thing 7am the next morning! Got our air back working in less than 24 hours ! Would use them again and again. The other business I had called hadn’t even called me back until the very end of the day after Fox had already been there.
Yendor Anuca
17:55 02 Oct 19
Thanks, Andrew! Very professional, thorough and friendly. Highly recommend! 🙂
Janet Bandy
04:26 16 Sep 19
In August I noticed me carpet was wet around the area where my A/C filter is. When I pulled the filter out, I could see water was pooling in an area underneath where the bottom of the filter fit. I called my niece, and she recommended Fox Family Heating and A/C. She said she called them with questions, and they took so much time with her over the phone answering all of her concerns.
I called them, and they were able to come the next day. They explained that there would be a $75 diagnostic fee. When the technician came he quickly determined that the outlet for the system, which exits my unit on the outside wall of my building was clogged. In less than 25 minutes, he freed the system of the clog, and I was able to cool my condo again. With 100 degree weather at the time, I was elated.
I called them, and they were able to come the next day. They explained that there would be a $75 diagnostic fee. When the technician came he quickly determined that the outlet for the system, which exits my unit on the outside wall of my building was clogged. In less than 25 minutes, he freed the system of the clog, and I was able to cool my condo again. With 100 degree weather at the time, I was elated.
Jeannette Khotpanya
00:03 18 Aug 19
These guys came out quick to fix our AC unit, best customer service! Highly recommend them!
Jessica Sutherland
18:29 04 Aug 19
I can't believe we can actually live comfortably in our 2 story House now. During the summer our upstairs would always be 85+ degrees with me blasting the AC at 72°. It made me hate our house and hate summer. The almost 30 year old unit we had finally died and Fox came out, gave is a quote on a new unit and furnace and some really awesome suggestions for better airflow upstairs. They were very professional, thorough and fast! We had a quote the same day they came out and within a week or new AC was being installed. They took care of everything. They may not have been the cheapest but I seriously doubt another company would have done everything they did to maximize the airflow in our house with the extras they did to our ducts and vents. I'm so excited that now even on 105°+ days the upstairs has only gotten to 76° and that was without blasting the AC downstairs. We can finally be comfortable in our house and it really makes me wonder why we waited 8 years to replace it. Thank You so much Fox family!
Terri Palomba
15:38 30 Jul 19
They were on time friendly checked out ac and just tightened a few screws we were hearing a loud sound he said everything looked great
Elaine Evans
00:34 30 Jul 19
Friendly fast and honest just like they Advertise! I certainly do recommend them.
Kelly L Andrews
23:16 24 Jul 19
I was impressed from the start! The receptionist was friendly and set my appointment "same day". The technician, Andrew, was professional and clearly communicated the diagnosis. He took the time to call and find out if the unit was still under warranty even though it was purchased prior from a different company. It was! He saved me a few hundred dollars! All and all...I found my new HVAC Company!
Teresa Lueras
20:08 22 Jul 19
We continue to use Fox Family Heating and Air, the first time they were able to figure out our issue when 2 other companies could not. They resolved the problem with ease and made us very happy. Again, second time they updated all three thermostats in our home quick and easily at a very reasonable price. This is our go to company. I highly recommended Fox.
Andy Jennings
22:21 13 Jul 19
They came out the same day and were very courteous on the phone. The problem was found right away and fixed so we could have air conditioning in this heat. I would highly recommend Fox Family Heating and Air Conditioning!!!!They are fantastic! 5 Stars
Patrice Schwartz
02:57 27 Jun 19
I was really impressed with Colin and Kyle when they came to my house today. They've looked at all the parts of my air conditioner that weren't possibly working and found the problem that another repairman couldn't find yesterday. They even went up into the attic and checked the the control box. I was very impressed with how thorough they were and how willing they were to help. They are highly recommended and you should use them and not another company!
Phil Gonzales
21:13 25 Jun 19
Fox Family H&A did an Awesome Job coming out to my house servicing our ac unit. Colin was very informative, polite and Honest. He did Not try and sell me on anything. He did explain their club benefits (that cost less than ALL other HVAC companies). I have found Our HVAC company for life!!! If anyone has ANY Heating, AIR, or SOLAR needs. Call Fox Family 👍🏼
Travis Burns
23:51 18 Jun 19
We had our AC and furnace replaced by Fox Family and they were great! Colin and Keith were at our house around 7 and done cleaning up by 2:30. Their prices were similar to other companies but we felt they were the most thorough with their inspection and didn’t give us any hard sell. Melissa was great and signed their company up to be a partner in the REEL financing program with PG&E which allowed us to finance at a lowered fixed rate. Highly recommend!
Arron Sunahara
20:50 14 Jun 19
Justin was my tech. He was very helpful and friendly. After a brief history on what had been going on with the system he was able to diagnose what the issue is. Fox Family Heating and Air are quick and responsive and I will always recommend their service!
Bob Scott
21:03 06 Jun 19
Kyle was our tech. He was prompt, honest, respectful, and highly personable.
He explained what was going on clearly and concisely and comported himself professionally the whole time he was here. He didn't even try to "upsell" me anything I didn't need.
Melissa was in the office when I called during Kyle's visit and made paying my invoice as painless as someone possibly could. I mean, who likes paying service bills in the first place. But considering I'm pretty miserly, I truly feel like I got my money's worth.
I would recommend Fox Family Heating and Air to anyone who needs their services so I'll be recommending them to everyone.
He explained what was going on clearly and concisely and comported himself professionally the whole time he was here. He didn't even try to "upsell" me anything I didn't need.
Melissa was in the office when I called during Kyle's visit and made paying my invoice as painless as someone possibly could. I mean, who likes paying service bills in the first place. But considering I'm pretty miserly, I truly feel like I got my money's worth.
I would recommend Fox Family Heating and Air to anyone who needs their services so I'll be recommending them to everyone.
Mark D. Zamparelli
19:35 30 May 19
Greg and his team are top notch. Customer service and professionalism from the moment the technician arrives until they leave. Prompt and quality work. I highly recommend.
Mary Ann Wojcik Littlefield
01:44 28 May 19
They were easy to reach, quick to schedule a checkup service call, very professional and polite, and explained one fix we needed, did the work on the spot, and charge a fair and reasonable price. I would recommend them to my best friends.
Michelle Mason
18:14 27 May 19
I am SO grateful to Fox Family for coming out to our home and giving us an honest THIRD opinion. We had so much trouble with HVAC companies and we started to wonder if any of them we're going to give us an honest opinion that didn't just benefit them. We were told to replace our 13 year old unit by one company, and we weren't sure that was best so we called a second company. The second company told us to fix it, but never showed up the day that the repairs were scheduled, and never called us again. FINALLY, Fox Family came out, told us we have a great system, FIXED it on the spot, AND showed up for other scheduled repairs later in the week. My only regret is that I didn't call them FIRST!
Pat Pad
17:25 21 May 19
Justin came over as a second opinion for an ac job with American Home Shield. The previous technician put in 6 lbs of refrigerant
At cost 570$ on a leaking unit. When Justin came, he put in a little refrigerant to check for a leak, and he determined that there was a leak, all the $570 of refrigerant gone- something that the previous technician should have done. He was honest and straightforward in all my options and costs. And I wasn’t charge for the visit which normally cost 80$. They are local, small company and will surely call them when I need work in the future.
At cost 570$ on a leaking unit. When Justin came, he put in a little refrigerant to check for a leak, and he determined that there was a leak, all the $570 of refrigerant gone- something that the previous technician should have done. He was honest and straightforward in all my options and costs. And I wasn’t charge for the visit which normally cost 80$. They are local, small company and will surely call them when I need work in the future.
TuaShing Vang
04:33 18 May 19
They’re honest and won’t try to sell you products you don’t need. I had other larger HVAC companies tell me I had to buy a whole new system instead of just fixing what was broken with my current one. Great customer service too!
Bob Pa
02:26 15 May 19
Great service, I joined their maintenance club which is a good bargain, just had my spring service. They showed on time got everything done in about an hour. Original call was our furnace gas valve failed.Fox HAVC found it was under warranty and save me hundreds. I definitely recommend them
Jim Heflin
21:55 02 May 19
Kyle is great, and he also installed my cool air system last year!
Mary DeRuntz Perez
21:19 24 Apr 19
We have been very pleased with this family owned company. They are quick to respond to concerns. We use their seasonal check up for our heating and air systems. When I haven’t responded to schedule our HVAC check up they will send us reminders and I appreciate this. All of their service people are polite and professional. I highly recommend this company to anyone looking for help with their HVAC systems.
Dustin Tacker
16:35 20 Apr 19
Fox Family has been great to work with start to finish. They are professional and easy to contact on the scheduling side. When your tech comes out they provide a courtesy call to let you know when they will be there (value your time) within the given time window.
Once your tech arrives they are friendly (plays with our dogs) adjust their explanations to whom they’re talking to (my wife or I) and make sure you understand what they’ve have found or are explaining. Their recommendations are honest and cover necessities nothing beyond.
We would recommend Fox Family to everyone!
Once your tech arrives they are friendly (plays with our dogs) adjust their explanations to whom they’re talking to (my wife or I) and make sure you understand what they’ve have found or are explaining. Their recommendations are honest and cover necessities nothing beyond.
We would recommend Fox Family to everyone!
