This was my first time using Fox Heating and Air. Called the office on Saturday to schedule an appointment. They scheduled my service call for Monday, two days later, between 10am and 1pm, which was remarkable in itself. William was at my door at 10:30am. He was very polite and seemed well trained. This was the fourth company that had been out trying to resolve my cooling issue. William was the first tech that did not instantly run back to the truck grab a container of refrigerant and claimed that the issue has been resolved. The real issue is a leak in the system . William identified that the cooling coils were leaking and until that issue is resolved adding refrigerant is a waste of time and money.
The replacement part should be covered by Lennox so the repair quote that William gave me (labor only) seemed to be fair. Having said all of that I will wait until the work is completed before giving Fox a star rating but I will say….so far so good. For now, William gets 5 stars. Fox Heating and Air stars are pending.