Protecting Fox Family Customers and Employees During the Covid-19 Season

protecting customers during covid-19

The steps we take to prevent the spread of the virus in the Sacramento Valley are essential to us and you

I’m sure tired of talking about it.  It looks like there could even be another wave of it reemerging.  COVID-19 has turned out to be the most diabolical event to happen in my lifetime.  Restaurants and small businesses were the hardest hit.  The heating and air conditioning industry also saw it’s share of technician layoffs and even closing shop until things get back to some sense of normalcy.

The spring season is when we typically spend a lot of our days running preventive maintenance calls.  Pretty much all of our customers were telling us to stay home during the lockdown.  It was a stressful time for everyone.

Fox Family had one technician on call every day during this time.  That tech knew he could be called at any time to go on a service call.  Everyone else stayed home to protect themselves.  During that time, Melissa and I made sure our techs were still paid, and medical benefits were still intact.  We were able to take advantage of the federal PPP fund.  The Fund allowed us to take care of our techs, which, I’m sure, gave some relief to them during a solid two months off of work.

When May hit, the coronavirus started settling down across California.  People started letting us into their homes.  Our focus was not only to provide the same level of service to our loyal customers but to do so with extreme care.  It became mandatory during this pandemic that we show up to the door of people’s homes with our facemask and our gloves on as well as the usual shoe covers we wear to protect their floors.

We’ve never before faced having to wear face masks and rubber gloves in people’s homes to make people feel safe.  Wearing these PPE’s not only protected the customers but protected our tech’s loved ones when they got back home!  But we immediately noticed customers appreciated this step taken by Fox Family Heating and Air.  We always get great online customer reviews, but our latest reviews also mention the extra measures we’re taking to prevent the spread of the virus in our customer’s homes.  It’s a great feeling to contribute to our community.

Fox Family will continue looking out for our customers during and after the COVID crisis rears its ugly head.  The steps we take to prevent the spread of the virus are essential to us and to you.  Our techs are looking forward to serving you in your home.  You can feel safe knowing we are concerned for your safety as well.

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